Refund policy

Return & Refund Policy

At Paper & Confetti Party Boutique, every celebration is unique, and so are the products we create. Because the majority of our items are custom-made and personalized specifically for each customer, we ask that you review our policy below before placing your order.

Custom & Personalized Items

Due to the personalized nature of our products, all custom and personalized orders are final sale and cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

Cake toppers
Cupcake toppers
Party favor stickers/ Back-to-School Stickers
Custom Garlands
Gable boxes
Invitations
Welcome signs
Birthday shirts
Banners
Party favor packages
Any item customized with names, dates, colors, themes, or photos

Please review your order carefully before submitting it. We print your personalization exactly as entered.

Non-Personalized Items

Non-custom merchandise may be returned within 14 days of delivery if it is:

Unused
In its original packaging
In resalable condition

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

We take great care in packaging every order. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the item(s)
Photos of the packaging
A brief description of the issue

Once reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Order Changes & Cancellations

Because production begins quickly, order changes or cancellations must be requested within 24 hours of placing your order.

Once production has started, we cannot guarantee that changes or cancellations can be made.

Color & Design Variations

Please note that colors may vary slightly due to differences in screen settings, printer output, and materials. These slight variations are considered normal and are not eligible for refunds.

Shipping Delays

Once an order has been shipped, Paper & Confetti Party Boutique is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

We encourage customers to place orders well in advance of their event date.

Event Dates

Please provide your event date when placing your order. While we make every effort to complete orders on time, customers are responsible for ordering early enough to allow for production and shipping.

Rush orders may be available for an additional fee based on availability.